A client slid the form across the table with the look of a man who had been defeated by a PDF. It was his cyber insurance renewal application, and it had grown from one page last year to eleven this year. “I do not even understand half of these questions,” he said. “Can you just […]
Tag: small-business
The Password Talk You Need to Have With Your Team
Every engagement reaches a moment where I have to give the password talk. I can usually tell it is coming because someone, trying to be helpful, mentions the spreadsheet. The one with all the logins in it. Or the sticky note under the keyboard. Or the fact that the whole office uses the same password […]
The First Hour: What to Do When You Think You’ve Been Breached
The call usually comes in the same shape. It is a weekday morning, the voice on the other end is calm in the way people are calm right before they are not, and the sentence is some version of “I think something is wrong with our computers.” What happens in the next sixty minutes tends […]